Quick Links

• VISA Credit Cards

• Debit & ATM Cards

• Gift Cards & Prepaid Debit Cards

• Card Support

  • VISA Credit Cards Contact Info

  • VISA Debit & ATM Cards Contact Info

  • MyCardRules App

  • Pay with your Smartphone

  • Traveling Abroad

• Elite Rewards

• Card Security

Card Support

VISA Credit Cards Contact Info

• Card Activation: (800) 290-7893

• Customer Service & Payments: (866) 632-7925

• Lost or Stolen Card: (855) 293-2458

• Fraud: (866) 632-7925

VISA Payment Options

JPEFCU offers many options to pay your credit card.

• Online: Make payments and view credit card history online via DXO.

• Mail: Send in your payments by mail to PO Box 650789, Dallas, TX 75265-0789.

• In Person: Visit any JPEFCU Branch to make a payment.

• Online/Mobile Banking: Use GeauxJEFF Online & Mobile Banking App to make a payment.

• Call: Pay by phone at 504 736-6144 during normal business hours or 24/7 at (866) 632-7925.

VISA Debit & ATM Cards Contact Info

• Card Activation/PIN Change: (800) 290-7893

• Lost or Stolen Card: (888) 297-3416

• If there is fraud on your card, please contact the credit union at: (504) 736-6144

• Member Dispute Form - Click on the button and fill out the form in its entirety. After signing electronically, the form will be submitted to JPEFCU to process. Please allow 3 business days for processing.

VISA Credit Card Authorization Form

• Add or Remove an authorized user with the form below, after signing electronically, the form will be submitted to JPEFCU to review

• Form may be completed by the primary cardholder only

MyCardRules App

As a JPEFCU Visa Credit or Debit Card holder, you now have full control for your card anytime and anywhere through our new MyCardRules app. After downloading the app, you will be able to enjoy the features outlined below.

MYCARDRULES APP FEATURES

• Set spending limits for particular transaction types

• Decline in-store or online purchases

• Turn your card off if lost or stolen

• Get an alert every time your card is used

• Free Download: App Store or Google Play

Pay With Your Smartphone

Make everyday transactions even more convenient by setting up your JPEFCU Visa Credit Card with Apple Pay, Google Pay, or Samsung Pay. Use your respective payment method anywhere you see the pay icons.

Traveling Abroad

with a JPEFCU VISA Credit and/or Debit Card?

If you’re going to be traveling abroad with your JPEFCU VISA Cards, for security reasons, we suggest you notify us beforehand and provide us with your travel dates (departing & returning) so that we may memo your account. If possible, you can also provide JPEFCU with a number where you can be reached.