Debit & ATM Cards

Debit Card Expiration Date Changes

For members that debit card is set to expire, expect your new card in the mail sooner.

In the past, replacement debit cards were mailed to members prior to debit cards expiring. In order to better serve you, JPEFCU has increased the scheduled delivery time.

Going forwards, members with debit cards set to expire will receive their replacement cards a month in advance of the expiration date. For example, if your card expires in June, you should receive your new card in the mail soon. In the past, replacement debit cards were mailed to members prior to debit cards expiring. In order to better serve you, JPEFCU has increased the scheduled delivery time.

Once your new card arrives, you should activate the card and begin using it. It is not necessary to wait until the old card expires to activate your new card. Please remember to properly discard the old card once you've activated the new card.

VISA Debit Card

Now you’ll have convenient access to your checking account without writing a check or waiting for check approval, as well as 24-hour access to cash! Just choose CREDIT at the register and sign! Stop by one of our 5 branches to be issued a VISA Debit Card.

Plus, use your VISA Debit Card to deposit cash or checks at most of our ATMs 24 hours-a-day. Insert cash and checks right into the ATM, no envelope or deposit slip is needed.

Card Support

VISA Debit Card Contact Info

Card Activation/PIN Change: (800) 290-7893
Lost or Stolen Card: (888) 297-3416
Fraud: (504) 736-6144
Member Dispute Form - Click on the button and fill out the form in its entirety. After signing electronically, the form will be submitted to JPEFCU to process. Please allow 3 business days for processing.

Dispute Form

Debit Card Limits*:

Daily Cash Limit: $500
Point of Sale/Purchase Limit: $2,000

*Limits are based on available funds in the account.

ATM Card

Access any of our ATMs for free with your JPEFCU ATM Card. Don’t have an ATM Card for your Savings Account? Visit any JPEFCU branch to get a card today.

ATM Locations Card Support

Important Phone Numbers

Card Activation/PIN Change: (800) 290-7893
Lost/Stolen Card: (888) 297-3416
Fraud: (504) 736-6144

MyCardRules App

As a cardholder, you now have full control of your debit card anytime and anywhere through our new MyCardRules App. After downloading the app, you will be able to enjoy the features outlined below and more!

MyCardRules App Features

Set spending limits for particular transaction types
Decline in-store or online purchases
Turn your card off if lost or stolen
Get an alert every time your card is used
Free Download: App Store or Google Play

Pay With Your Smartphone

Make everyday transactions even more convenient by setting up your JPEFCU Visa Credit Card with Apple Pay, Google Pay, or Samsung Pay. Use your respective payment method anywhere you see the pay icons.

Traveling Abroad

with a JPEFCU VISA Debit Card?

If you’re going to be traveling abroad with your JPEFCU VISA Cards, for security reasons, we suggest you notify us beforehand and provide us with your travel dates (departing & returning) so that we may memo your account. If possible, you can also provide JPEFCU with a number where you can be reached.

VISA Security

Why? It’s for your safety & protection.

VISA Cards are monitored for suspect activity, a very valuable protection service for our cardholders.

When an unusual transaction occurs, your card may be flagged/suspended for your protection until you can be contacted to verify the activity. If you cannot be contacted, your card may be blocked-preventing you from using it. Next, JPEFCU would be notified. If we have your travel plans and a number to contact you, we can help you avoid the unnecessary inconvenience of not having access to your VISA Card when you need it most.